Contacts

Operator information

Operator / Company: CrownGate Digital SARL.

Licence / Authorisation No: 009932/A/MINAT/SG/DAP/SDLP/SJ.

Registered Address: 2MWV+62R, Rue des Écoles, Douala, Cameroon.

Official Website: https://7xbet.asia.

Support Email: support-en@7xbet.asia.

Official customer support

For account questions, payment questions, deposit or withdrawal issues, bonus questions, and technical support, contact us at support-en@7xbet.asia. Please provide clear details so our team can review your request properly.

For faster handling, include your registered account username or user ID, the related payment method, amount, transaction ID or reference number, date and time, and a screenshot if available.

Payment support

If your deposit is not credited, check that you followed the deposit popup instructions exactly and submitted the correct sender wallet number, transaction ID, amount, and note. If any detail was entered incorrectly, contact support with proof of payment.

For withdrawal issues, make sure your account information, payment method, verification status, and bonus wagering requirements are complete. 7XBET may request additional information before approving withdrawals.

Security support

Contact support immediately if you believe your account was accessed without permission, your password was exposed, your device was stolen, or your payment information may be compromised.

7XBET will never ask for your password, OTP, seed phrase, private key, or full payment security information. Any person asking for these details should be treated as suspicious.

Complaints and disputes

If you disagree with a bet settlement, bonus decision, transaction decision, or account action, contact support with all relevant details. We will review platform records, provider data, transaction logs, and applicable rules before responding.

Users should remain respectful when contacting support. Abusive, threatening, fraudulent, or misleading communication may result in support limitations or account review.