.support-page { display: grid; gap: 20px; padding-bottom: 36px; }
.support-layout { display: grid; grid-template-columns: 360px minmax(0, 1fr); gap: 20px; align-items: start; }
.support-sidebar-panel, .support-chat-panel, .support-create-card { border: 1px solid rgba(255,255,255,.08); background: linear-gradient(180deg, rgba(10,16,24,.94), rgba(8,13,20,.9)); border-radius: 24px; padding: 18px; box-shadow: 0 18px 50px rgba(0,0,0,.22); }
.support-panel-head { display: flex; align-items: center; justify-content: space-between; gap: 10px; margin-bottom: 14px; color: #fff; }
.support-panel-head strong { display: inline-flex; align-items: center; gap: 8px; }
.support-panel-head span { color: #94a3b8; }
.support-ticket-list { display: grid; gap: 10px; max-height: 650px; overflow-y: auto; padding-right: 4px; }
.support-ticket-item { position: relative; display: grid; gap: 6px; text-align: left; width: 100%; border: 1px solid rgba(255,255,255,.08); background: rgba(255,255,255,.035); border-radius: 18px; padding: 14px; color: #e5e7eb; cursor: pointer; }
.support-ticket-item.active { border-color: rgba(124,255,158,.45); box-shadow: inset 0 0 0 1px rgba(124,255,158,.16); }
.support-ticket-item strong { color: #fff; padding-right: 26px; }
.support-ticket-item small { color: #94a3b8; }
.support-ticket-item p { color: #cbd5e1; margin: 0; font-size: 13px; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.support-ticket-item em { position: absolute; top: 12px; right: 12px; min-width: 20px; height: 20px; display: inline-grid; place-items: center; border-radius: 999px; background: #22c55e; color: #04110a; font-style: normal; font-size: 11px; font-weight: 900; }
.support-status { display: inline-flex; width: fit-content; border-radius: 999px; padding: 4px 9px; background: rgba(255,255,255,.08); color: #d1d5db; text-transform: capitalize; font-size: 12px; font-weight: 800; }
.support-status.open { color: #86efac; background: rgba(34,197,94,.18); }
.support-status.pending { color: #bfdbfe; background: rgba(59,130,246,.18); }
.support-status.resolved { color: #fde68a; background: rgba(234,179,8,.16); }
.support-status.closed { color: #cbd5e1; background: rgba(148,163,184,.14); }
.support-chat-panel { min-height: 650px; display: grid; grid-template-rows: auto minmax(340px, 1fr) auto; gap: 14px; }
.support-chat-head { display: flex; justify-content: space-between; gap: 12px; align-items: flex-start; border-bottom: 1px solid rgba(255,255,255,.08); padding-bottom: 14px; }
.support-chat-head h2 { color: #fff; margin: 8px 0 4px; font-size: 22px; }
.support-chat-head p { color: #94a3b8; margin: 0; }
.support-chat-head button, .support-create-card button, .support-reply-form button { border: 0; border-radius: 14px; padding: 11px 14px; background: linear-gradient(135deg,#7cff9e,#f7d15f); color: #04110a; font-weight: 900; cursor: pointer; display: inline-flex; align-items: center; justify-content: center; gap: 8px; }
.support-chat-head button:disabled, .support-create-card button:disabled, .support-reply-form button:disabled, .support-attach-btn:disabled { opacity: .55; cursor: not-allowed; }
.support-messages { display: flex; flex-direction: column; gap: 12px; overflow-y: auto; padding-right: 4px; scroll-behavior: smooth; }
.support-message { max-width: 78%; border: 1px solid rgba(255,255,255,.08); border-radius: 18px; padding: 12px 14px; background: rgba(255,255,255,.045); }
.support-message.mine { margin-left: auto; background: rgba(34,197,94,.12); border-color: rgba(34,197,94,.25); }
.support-message.theirs { margin-right: auto; background: rgba(59,130,246,.12); border-color: rgba(59,130,246,.25); }
.support-message > div:first-child { display: flex; justify-content: space-between; gap: 12px; margin-bottom: 6px; }
.support-message strong { color: #fff; }
.support-message small { color: #94a3b8; font-size: 11px; }
.support-message p { color: #e5e7eb; white-space: pre-wrap; margin: 0; line-height: 1.55; }
.support-reply-form { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 12px; align-items: stretch; }
.support-input-stack { display: grid; gap: 10px; }
.support-reply-form textarea, .support-create-card input, .support-create-card textarea, .support-create-card select { width: 100%; border-radius: 14px; border: 1px solid rgba(255,255,255,.12); background: rgba(255,255,255,.05); color: #fff; padding: 12px 14px; }
.support-reply-form textarea, .support-create-card textarea { resize: vertical; }
.support-create-card form { display: grid; gap: 14px; }
.support-form-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 14px; }
.support-create-card label { display: grid; gap: 7px; color: #d1d5db; font-weight: 700; }
.support-empty { border: 1px dashed rgba(255,255,255,.12); border-radius: 18px; padding: 20px; color: #94a3b8; display: grid; gap: 8px; place-items: center; text-align: center; }
.support-empty.large { min-height: 420px; }
.support-file-picker { display: grid; gap: 8px; }
.support-attach-btn { width: fit-content; border: 1px solid rgba(96,165,250,.24); background: rgba(96,165,250,.14); color: #dbeafe; border-radius: 12px; padding: 9px 12px; display: inline-flex; align-items: center; gap: 7px; cursor: pointer; font-weight: 800; }
.support-selected-files { display: flex; flex-wrap: wrap; gap: 8px; }
.support-selected-files span { display: inline-flex; align-items: center; gap: 5px; max-width: 100%; border: 1px solid rgba(255,255,255,.08); border-radius: 999px; padding: 6px 8px; color: #dbeafe; background: rgba(255,255,255,.05); font-size: 12px; }
.support-selected-files small { color: #94a3b8; }
.support-selected-files button { min-width: 20px; height: 20px; border: 0; border-radius: 999px; background: rgba(239,68,68,.18); color: #fecaca; display: inline-grid; place-items: center; padding: 0; }
.support-attachments { display: grid; gap: 8px; margin-top: 10px; }
.support-attachment { display: flex; align-items: center; gap: 10px; text-decoration: none; color: #dbeafe; border: 1px solid rgba(255,255,255,.08); border-radius: 14px; padding: 9px 10px; background: rgba(255,255,255,.045); }
.support-attachment.image { display: grid; grid-template-columns: 86px minmax(0, 1fr); align-items: center; }
.support-attachment img { width: 86px; height: 64px; object-fit: cover; border-radius: 12px; border: 1px solid rgba(255,255,255,.12); }
.support-attachment span { min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.support-attachment small { display: block; margin-top: 3px; color: #94a3b8; }
@media (max-width: 1100px) { .support-layout { grid-template-columns: 1fr; } .support-ticket-list { grid-template-columns: repeat(2, minmax(0, 1fr)); max-height: none; } .support-chat-panel { min-height: 560px; } }
@media (max-width: 720px) { .support-sidebar-panel, .support-chat-panel, .support-create-card { padding: 16px; border-radius: 18px; } .support-ticket-list, .support-form-grid { grid-template-columns: 1fr; } .support-chat-head { flex-direction: column; } .support-chat-head button { width: 100%; } .support-message { max-width: 94%; } .support-reply-form { grid-template-columns: 1fr; } .support-reply-form button { width: 100%; } .support-attachment.image { grid-template-columns: 76px minmax(0, 1fr); } .support-attachment img { width: 76px; height: 56px; } }


/* MOBILE COMPACT FIX: Live Support page */
@media (max-width: 720px) {
  .support-page {
    gap: 10px !important;
    padding-bottom: 18px !important;
  }

  .support-page .page-header {
    gap: 8px !important;
    margin-bottom: 0 !important;
  }

  .support-page .page-header h1 {
    font-size: clamp(1.55rem, 8vw, 2.25rem) !important;
    margin: 3px 0 4px !important;
    line-height: 1.02 !important;
    letter-spacing: -0.045em !important;
  }

  .support-page .page-header p {
    font-size: .84rem !important;
    line-height: 1.38 !important;
    max-width: 100% !important;
  }

  .support-page .page-eyebrow {
    font-size: .68rem !important;
    letter-spacing: .075em !important;
  }

  .support-layout {
    gap: 10px !important;
  }

  .support-sidebar-panel,
  .support-chat-panel,
  .support-create-card {
    padding: 11px !important;
    border-radius: 15px !important;
    box-shadow: 0 10px 26px rgba(0,0,0,.18) !important;
  }

  .support-panel-head {
    margin-bottom: 8px !important;
    font-size: .92rem !important;
  }

  .support-ticket-list {
    gap: 7px !important;
    max-height: 240px !important;
    overflow-y: auto !important;
    padding-right: 2px !important;
  }

  .support-ticket-item {
    gap: 4px !important;
    padding: 9px 10px !important;
    border-radius: 13px !important;
  }

  .support-ticket-item strong {
    font-size: .88rem !important;
    line-height: 1.18 !important;
    padding-right: 24px !important;
  }

  .support-ticket-item small {
    font-size: .72rem !important;
  }

  .support-ticket-item p {
    font-size: .75rem !important;
    line-height: 1.25 !important;
    -webkit-line-clamp: 1 !important;
  }

  .support-ticket-item em {
    top: 8px !important;
    right: 8px !important;
    min-width: 18px !important;
    height: 18px !important;
    font-size: 10px !important;
  }

  .support-status {
    padding: 3px 7px !important;
    font-size: .66rem !important;
  }

  .support-chat-panel {
    min-height: 430px !important;
    grid-template-rows: auto minmax(250px, 1fr) auto !important;
    gap: 9px !important;
  }

  .support-chat-head {
    gap: 7px !important;
    padding-bottom: 8px !important;
  }

  .support-chat-head h2 {
    font-size: 1rem !important;
    margin: 5px 0 2px !important;
    line-height: 1.15 !important;
  }

  .support-chat-head p {
    font-size: .76rem !important;
    line-height: 1.25 !important;
  }

  .support-chat-head button,
  .support-create-card button,
  .support-reply-form button {
    min-height: 38px !important;
    padding: 8px 10px !important;
    border-radius: 12px !important;
    font-size: .82rem !important;
  }

  .support-messages {
    gap: 8px !important;
    padding-right: 2px !important;
  }

  .support-message {
    max-width: 96% !important;
    padding: 8px 10px !important;
    border-radius: 13px !important;
  }

  .support-message > div:first-child {
    margin-bottom: 4px !important;
    gap: 8px !important;
  }

  .support-message strong {
    font-size: .82rem !important;
  }

  .support-message small {
    font-size: .66rem !important;
  }

  .support-message p {
    font-size: .82rem !important;
    line-height: 1.35 !important;
  }

  .support-reply-form {
    gap: 8px !important;
  }

  .support-input-stack {
    gap: 7px !important;
  }

  .support-reply-form textarea,
  .support-create-card textarea {
    min-height: 74px !important;
  }

  .support-reply-form textarea,
  .support-create-card input,
  .support-create-card textarea,
  .support-create-card select {
    padding: 9px 10px !important;
    border-radius: 12px !important;
    font-size: .86rem !important;
  }

  .support-create-card form,
  .support-form-grid {
    gap: 9px !important;
  }

  .support-create-card label {
    gap: 5px !important;
    font-size: .82rem !important;
  }

  .support-attach-btn {
    padding: 7px 9px !important;
    border-radius: 10px !important;
    font-size: .78rem !important;
  }

  .support-selected-files {
    gap: 5px !important;
  }

  .support-selected-files span {
    padding: 4px 6px !important;
    font-size: .68rem !important;
  }

  .support-attachments {
    gap: 6px !important;
    margin-top: 7px !important;
  }

  .support-attachment {
    padding: 7px 8px !important;
    border-radius: 11px !important;
    gap: 8px !important;
  }

  .support-attachment.image {
    grid-template-columns: 58px minmax(0, 1fr) !important;
  }

  .support-attachment img {
    width: 58px !important;
    height: 44px !important;
    border-radius: 9px !important;
  }

  .support-empty {
    padding: 13px !important;
    border-radius: 14px !important;
    font-size: .82rem !important;
  }

  .support-empty.large {
    min-height: 260px !important;
  }
}

/* Live Chat send restriction: users can still read admin replies and history. */
.support-send-restricted {
  display: flex;
  align-items: flex-start;
  gap: 12px;
  margin: 0 0 16px;
  padding: 14px 16px;
  border: 1px solid rgba(245, 158, 11, 0.45);
  border-radius: 14px;
  background: rgba(245, 158, 11, 0.1);
}

.support-send-restricted svg {
  flex: 0 0 auto;
  margin-top: 2px;
}

.support-send-restricted strong {
  display: block;
  margin-bottom: 4px;
}

.support-send-restricted p {
  margin: 0;
  line-height: 1.45;
}

.support-page textarea:disabled,
.support-page input:disabled,
.support-page select:disabled {
  cursor: not-allowed;
  opacity: 0.72;
}

@media (max-width: 640px) {
  .support-send-restricted {
    gap: 9px;
    padding: 11px 12px;
    border-radius: 12px;
    font-size: 0.82rem;
  }
}


/* Silent read-only support mode */
.support-read-only .support-reply-form,
.support-read-only .support-create-card,
.support-read-only .support-send-restricted {
  display: none !important;
}